FREQUENTLY ASKED QUESTIONS

Q: Do you pick us up at our hotel?

A: We don't offer hotel pickup - Here's why: Generally speaking, hotel pickup can include taking you to 5-8 different hotels before taking you to the tour start location where you would be transferred from one shuttle to your tour shuttle. Los Angeles is not that large. From most Hollywood hotels you can get door-to-door service via a taxi to the El Capitan Theatre for less than $10 and less than 10 minutes.

Q: Where do we meet the tour shuttle? Where does the tour start?

A: At the front entrance of the El Captian Theatre in Hollywood. Address is: 6838 Hollywood Boulevard Los Angeles, CA 90028

Q: City Tour Question - - Why 6-Hours?

A: We want you to get out of the shuttle as much as possible and make various stops throughout the city to walk around and take pictures. We also want to give you time for lunch at the Farmers Market for the 9am tour or in Downtown for the 1pm tour.

Q: How does your STARS HOME/CITY TOUR TIMESAVER package work?

A: You can go on our 6 hour city tour that starts at 9am and then add Stars Home Tour (with guided walks) to it. It makes sense on our tour because both tours start and end at the El Capitan Theatre, which is really close to the Stars Homes up in the hills. Our Tour Guides will explain everything to you so there is no confusion. To book the Stars Home/City Tour package - click here

Q: Is the Wine Country Tour Shuttle a part of LA Shuttle Tours?

A: Yes. The Wine Country Tour Shuttle is a premium Santa Barbara Wine Tour that departs from Los Angeles. Please visit: Santa Barbara Wine Tours

Q: Does the Los Angeles Comprehensive Shuttle Tours stop at every landmark on your itinerary? Do we get out of the shuttle at every attraction?

A: Yes. Our itinerary is separated into two lists. The top part of the list are all of the landmarks we will be stopping at and getting out of the shuttle to provide you with a historical narrative of each. The bottom part of the itinerary list are things you will see from the shuttle.

Q: How much time do you spend at each attraction?

A: As you can expect, some landmarks are more time-consuming than others, such as lunch or shopping in the Farmers Market for the 9am tour or Downtown LA on Olivera Street for the 1pm tour. With this in mind, there is no set time for each attraction. Our Tour Guides are trained to watch how the tour group progresses at each landmark and adjust the tour accordingly. Keep in mind, we still have a lot of sightseeing to do in 5 hours, so we do like to keep the tour moving.

Q: Do we need to pay for the subway from Downtown LA to Hollywood during the tour?

A: No, it's included in the price. We want to use the subway system for this specific leg to make sure we are not stuck in traffic.

Q: City Tour: Is lunch included in the tour price?

A: Lunch is not included in the tour price, but there are many good places to eat there, in a variety of price ranges. Your Tour Guide will make suggestions.

Q: Do you mail me tickets?

A: No. We employ an easy-to-use ticketless reservation system. Your name is your tour ticket.
Thus, there is no reason to deal with the hassles of tickets and mail.

Q: What are the main differences and benefits of each of your tour start times?

A: The only diference is where you eat lunch. The tours are exactly the same, however, the 9am tour stops for lunch at The Grove/Farmers Market and the 1pm tour will stop in Downtown LA.

Q: How do I get to the El Capitan Theatre? Where should I park?

A: For Driving Directions - Click Here . The closest parking is at Hollywood & Highland.

Q: Do you offer private sightseeing tours of Los Angeles?

A: Yes we do. We have an array of private sightseeing tours of Los Angeles including shuttle, motor coach, and 12 passenger luxury shuttle. We can also offer walking tours.With our private tours you can choose your own tour itinerary and tour times. It also comes with hotel pick-up and drop-off. Click here to learn more: Los Angeles Private Sightseeing Tours

Q: What's the difference between a Daily Tour and a Private Tour?

A: Our daily tours are for mixed groups and single riders that do not know one another. Our private tours only have your group in the tour. You can book either a private shuttle, motorcoach or walking tour. All of our Daily Tours use shuttles that hold 35-40 guests.

Q: What type of vehicles does Los Angeles Comprehensive Shuttle Tours operate?

A: We normally use our 35-40 passenger shuttles for our daily mixed group tours. They offer large windows and plenty of space with reclining seats. Depending on demand and/or our service schedule, we reserve the right to substitute vehicles.

Q: Can I bring my baby stroller on board?

A: We choose to have smaller shuttles because they make for better tours, so there is no place for a stroller. However, since all children are required to have a seat (even infants) you can buy a seat for your infant and put the stroller in that seat and your infant in your lap. Please note that this is not a money-saving option, you will still need to buy a seat and either put your child/infant in that seat or the stroller. Can you do the tour with an infant/small child and no stroller? Yes, but it's not a good idea because this is a 5 hour tour that makes 9 tour stops and has guided walks and a ferry, so buying a seat for the stroller is your best option.

Q: Where does the Daily Tour end?

A: The tour starts and ends at Jimmy Kimmel Theatre (El Capitan)

Q: What is the age limit for kids pricing?

A: Kids 12 and under (including infants and toddlers).

Q: City Tour: What additional expenses should we expect?

A: You should plan on paying for lunch in during our 6 Hour Comprehensive City Tour.

Q: Are tips included?

A: No. Your Driver and Tour Guide are service personnel similar to waiters in restaurants. If you received good service, your driver and Tour Guide will greatly appreciate any gratuities you give them. A good rule of thumb is 15%,

Q: What is your refund policy?

A: Because we reserve seats for you and turn away other customers once you've made a booking, we offer only partial refunds for those that give at least 72 hours written notice prior to the start of your tour. Sorry, we never give refunds for those that just miss the tour. Please see our term and conditions for the actual refund policy. Also with 72 hours written notice prior to your tour, we also give you the opportunity to take the tour another day or time, with payment of a $15 change processing fee.